'Obviously, If drivers can't do those things, then perhaps Flex is not the program for them.' 'Where we run into problems is where drivers, for instance, will commit to doing blocks and repeatedly not turn up, or they'll repeatedly cancel a block within 45 minutes of that block commencing or they'll repeatedly fail to deliver parcels.
'We're asking for pretty simple things from our drivers,' Mr Cooley says. The consequences of breaking the rules are clear - Amazon will terminate your access to the Flex app. 'The vast majority of compensation adjustments are made proactively through our reconciliation process.' 'We undertake a proactive pay reconciliation process across Australia, on a regular basis, to ensure all delivery partners are paid for excess time spent on delivery work,' Michael Cooley says. Yet the company declined to say how many top-up applications have been lodged and how many have been successful.Īlex says he lodged one application for a top-up payment, but it was declined. ( Supplied: Amazon Australia)Īmazon says if drivers cannot deliver all the packages within their 4-hour block, they can apply for a top-up payment through the Flex app. Amazon Australia's director of public policy, Michael Cooley.
